I have been doing business with the same company for years. I want change suppliers but they have all my files. I don’t want them to know I'm trying to move my business. Can you help?
Yes, the Account Service Managers (ASM’s) are allowed to open new accounts and reduce or wave some of or all of costs. Call them let them know you problem and give them some details about your company and the size of the order. They can often work with you to make the transition as cost effective as possible.

Can I order the blank goods from Graftek Systems?
Yes. If you choose to have us process the clothing order we add 5%-7% to the suppliers cost depending on the size of the order. In some cases our costs are less or the same because of our volume discounts. Please check with your Account Service Manager prior to placing the order for the goods.

What is the minimum order for screening printing/embroidery?
Our minimum order for screen printing is 36 pieces for up to a 6-color imprint. Our Minimum order for embroidery is 24 pieces. If you require orders for less than our minimums a fee of $50.00 will be applied.

What is your turn around time screen printing /embroidery?
Lead times vary depending on the size of the order. Most screen printing orders are completed within 5 days of proof approval. Embroidery orders within 5 days of proof approval. All delivery dates are confirmed by the ASM’s at the time the orders are placed. Rush orders are always available for both departments. We will always ensure your job is complete and shipped when needed.

What’s the best way to send Drop Shipments?
You should send product with these details:

Your company name and PO #(Graftek)
C/O Graftek Systems (Account Service Manger’s Name)
31 James P. Murphy Highway
West Warwick, Rhode Island 02893

Please do not ship blank goods into the building without first placing an order with your ASM. Our systems for receiving require that P.O. must be established prior to receipt of goods.

How do you proof the jobs?
Embroidery proofs are sewn-out and the image is scanned or photographed then emailed to you for approval prior to any production. The proof will have a ruler in the background for you to confirm sizing. No product will be decorated without proof approval. Screen printing proofs are emailed. A PDF file confirming colors, size and print locations will be sent within 48 hours of order entry. No films will be generated without proof approval.

How do you handle exact repeats?
All orders are attached with an electronic file containing the details and images of the last order placed. We keep sew-outs and test prints and film with every job. Simply note Exact Repeat on your order. The graphics department will still require proof approval but it will reduce lead times by at least 24 hours.

How do I get started?
We are established to provide services only to resellers. We will need an ASI- PPAI or certificate of Resale. After receiving the necessary information, contact one of the Account Service Managers via email or Phone. They will walk you through all the details of processing the order. Electronic order forms can be downloaded off the site or the ASR’s will email you a copy. All new customers are required to prepay until credit terms are established.

Who handles my account?
Graftek Systems provides Account Service Managers. They enter the order, process the payment, coordinate the artwork approval and schedule with production. They personally perform all functions except making the artwork, decorating the item, shipping and receiving. Once established; they become your primary contact throughout the order process. Customers are not passed to different departments they always have one contact. ASM’s process embroidery and screen printing orders. They work for the customer. They have cross coverage to support each other during vacations, days off etc.

Shipping FAQ

How do I know when my order has shipped?
You will be notified by a UPS Quantum Notification, which comes directly from UPS. You must provide the email address that you wish to be notified with, which we enter when processing your shipment, and then when the package is picked up by UPS it is scanned and an email is automatically sent to you at either 5p.m. or 6 p.m., which are our pickup times Monday through Friday.

I need my order shipped to a residential address, are shipping methods different if it is not being sent to a business?
Yes. UPS and FedEx up charge about $2 extra for residential deliveries. It must be specified on your Shipping Form whether the address is commercial or Residential. We reserve the right to adjust your invoice accordingly if you have supplied incorrect information.

How can I get an estimated shipping cost for my order?
Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, and weights, etc. You can use the UPS website and their “Calculate Time and Cost” option at http://wwwapps.ups.com/calTimeCost?loc=en_US. You can also visit FedEx.

Call your supplier for weights & box counts. We are only able to give exact costs for shipping when we are actually processing the shipment. All shipments are usually processed the same day it is printed and tracking information is sent to email address provided, once UPS picks up from our facility. Usually around 5 pm.

Is a Shipping Request Form necessary?
Yes. We prefer customers to use the Form provided on our website, in PDF format. This makes all pertinent drop ship information more efficient for our Shipping Department and consequently all information you provide is in written for and attached to your Purchase Order for future reference. These may be sent via e-mail or fax to the Screen Printing Dept or Embroidery Dept., depending on who is taking care of your order. “Phoned-in” shipping instructions will typically not be accepted, as there is too much room for error. Emailed shipping instructions will be accommodated as much as possible.

What if I already have an order in-house and I need to change to shipping information?
You can email or fax the updated information to whichever department is handling your order and they will adjust accordingly on the Purchase Order.

I have my own UPS/FedEx account; can I use my own account number for shipments?
Absolutely. Our default shipping method is UPS ground service. You can have us ship it on our account, and the amount will be added to your order invoice, or you can have us use your account, by supplying us with your shipper’s account information. If you do use your account, a $5.00 handling fee will be added to your invoice.